My School Phone Connect

It’s a cloud-based VoIP communications platform built specifically for schools and Multi-Academy Trusts, rather than a generic business phone tool. Beyond making and receiving calls, it links directly into the management information systems (MIS) schools already use, such as Arbor, Bromcom, Wonde and CPOMS, so staff can see caller details and relevant records the moment a call comes in, without switching applications or searching manually.

Safeguarding sits at the core of the platform. Key mechanisms include real-time lockdown and emergency alert broadcasts with school-wide paging, secure recording of sensitive calls (such as those to student support lines), PIN-protected group calls for confidential discussions, dedicated lines for departments like attendance or SEN support, and an anonymous reporting line for students and staff to raise concerns discreetly.

The two-way paging and instant alert broadcasting features let every classroom or site participate in a coordinated emergency response, cutting the time it takes to communicate during a lockdown or incident. This is designed to help schools and Trusts strengthen their readiness for Martyn’s Law and other emergency-response obligations, since rapid, site-wide notification can materially reduce response times when it matters most.

Because the service runs over existing internet infrastructure rather than traditional phone lines, schools avoid line rental fees and can cut call costs significantly. Additional efficiency features include voicemail-to-email delivery, click-to-dial directories, three-way calling, auto-attendant call routing, and a central management dashboard for monitoring usage and costs. For Trusts, centralised management across multiple sites adds further economies of scale.