My School Phone: A Secure and Efficient VoIP Phone System for UK Schools
VoIP for schools, designed with safeguarding alerts, paging notifications, and more to enhance security and communication
Why Schools Must Switch to VoIP
With the national PSTN switch-off fast approaching, all UK schools must transition to a VoIP phone system or risk losing their telephone service. My School Phone is a compliant VoIP phone system designed specifically for the education sector. It provides a cost-effective, secure, and future-proof communication solution that enhances safeguarding, improves efficiency, and meets the specific needs of schools and Multi-Academy Trusts (MATs).
By the end of 2025, traditional phone systems will be phased out as part of the PSTN (Public Switched Telephone Network) switch-off. This means schools still relying on legacy systems will no longer be able to make or receive phone calls. VoIP (Voice over Internet Protocol) technology is now essential for maintaining reliable and secure communications.
With VoIP, schools benefit from significant cost savings, flexibility, and specialised features built for educational institutions. Unlike costly phone lines, VoIP runs over your existing internet connection, eliminating line rental charges and reducing call costs by up to 70%.
Kickstart your transition plans with our useful checklist
Key Benefits
- Reduced Costs: Includes free call bundles to UK numbers and as VoIP services run over the internet, no line rental is required.
- Scalable and Flexible: No matter how much your school or MAT grows, My School Phone can grow with you.
- Efficient: Link office phones to mobiles, voicemail to email, share 3- way conversations, enjoy speedy click to dial directory dialing, monitor calls and much more.
- Easy Management and Control: Manage and monitor your usage performance and costs, add extra phones or update system preferences.
- Work Anywhere: Make, take and transfer calls from any location or any mobile phone. Ideal for home working and staff on the move from site to site.
Built-In Safeguarding Features
At the heart of My School Phone is a commitment to safeguarding. We understand that schools need more than just a basic phone system—they need tools that support their duty of care and compliance responsibilities.
Safeguarding Highlights:
- Alert Broadcasts for Emergency Situations: Broadcast emergency messages or alerts across the school in real-time. Whether it’s a lockdown procedure or a site evacuation, the system enables quick, clear communication.
- Secure Recorded Space: Sensitive calls, such as those made to or from student support lines, can be optionally recorded and stored securely for review and auditing. This ensures compliance with safeguarding policies and helps schools manage sensitive incidents effectively.
- Anonymous Reporting Line: Provide students and staff with a safe, confidential line for reporting safeguarding concerns.
- Call Recording: Optionally record calls for safeguarding or training purposes. Calls can be stored securely and retrieved when needed.
- Call Grouping and Paging: Enable school-wide paging alerts or group-based call routing to ensure the right people are contacted in urgent situations.
These features are tailored to support safeguarding strategies, giving school staff the tools to respond quickly and appropriately when incidents occur.
Efficiency Benefits for Schools and MATs
My School Phone is more than just a VoIP phone system—it’s a productivity-boosting tool that makes day-to-day school operations smoother and more responsive.
Key Efficiency Features:
- Voicemail-to-Email: Voicemails are automatically sent to your email inbox, so staff never miss important or sensitive calls.
- Click-to-Dial Directory: Make calls faster with a built-in contact directory and one-click dialling from a desktop interface.
- Anywhere Access: Make and receive calls from anywhere—perfect for staff working remotely, moving between sites, or managing calls during school holidays.
- 3-Way Calling and Conference Rooms: Host staff meetings, student support discussions, or virtual parent consultations with built-in conference call functionality.
- Auto Attendant & Menu Systems: Professionally manage incoming calls with automated menus and routing, reducing administrative workloads.
- Central Management Dashboard: Monitor usage, update system preferences, and access call reports through a simple online portal.
These features enable schools to streamline communication, reduce missed messages, and improve overall productivity across the school day.
Cost-Effective VoIP Solutions
Cost efficiency is more important than ever in education. My School Phone helps schools make substantial savings without compromising on functionality or security.
- Free Call Bundles: Includes generous call bundles to UK landlines and mobiles.
- No Line Rental: VoIP uses your school’s internet connection, eliminating the need for traditional phone lines.
- Free IP Handsets: Get started at no additional hardware cost with included desk phones.
- Bespoke Pricing: Flexible pricing tailored to the size of your school or MAT, helping you stay within budget.
Features for Schools
My School Phone has been built with the latest cloud technology and VoIP features designed for schools. Unlike generic business VoIP solutions, this school phone system delivers specialised support for the education sector.
Additional Features:
- Call Groups: Route calls efficiently to departments such as reception, attendance, safeguarding, or the headteacher.
- Microsoft Teams Integration: Optional integration to support collaboration across your school or MAT.
- Disaster Recovery: Built-in failover ensures your phone system remains operational even in a network outage.
- Digital Transformation: Supports your school’s move toward modern, digital-first operations with minimal disruption.
Whether you’re a small primary school or a large multi-site trust, My School Phone scales to meet your needs while maintaining security and compliance.
Why Choose My School Phone?
- Tailored to the education sector with school-specific features.
- Fully compliant VoIP phone service for safeguarding and emergency communications.
- Reduce communication costs by up to 70%.
- Hosted in the cloud with secure, GDPR-compliant storage.
- Dedicated UK-based support team with education sector expertise.
- Easy to manage, scale, and use—no technical knowledge required.
Get Ready for the PSTN Switch-Off
The Public Switched Telephone Network (PSTN) switch-off is well underway with a rolling “End of Life” programme running throughout 2024-2026. The programme ends in January 2027 when all areas will be switched. If your school does not already use a VoIP service, you will need to start planning your switchover now. Watch our video for everything you need to know.
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